REFUND POLICY
Welcome to the Manaix LLC website. To ensure your satisfaction with our products and services, we have established the following refund policy. These policies apply to purchased automotive accessories. If you need to request a return or exchange, please follow the guidelines below.
Refund Policy
We want you to be satisfied with the products you purchase. If you are not satisfied with your purchased automotive accessories, you can request a refund or exchange within 30 days of the date of purchase. Please ensure the following conditions are met:
The product must be unused and in its original packaging, including all labels, accessories, and instructions.
The product must not be damaged or worn.
When requesting a refund or exchange, you will need to provide valid proof of purchase (order number and receipt).
Return Process
If you meet the return conditions, please follow these steps:
Contact Customer Service: Please contact our customer service team by email or phone, explaining your return or exchange request and providing relevant order information.
Email: support@manaix.com
Phone: (623) 324-0186
Obtain Return Authorization: Our customer service team will provide you with a Return Authorization Number (RMA). Please clearly mark this number on your return package.
Prepare Return Package: Repackage the product in a way that prevents damage, and attach your order receipt and the Return Authorization Number.
Return Product: Return the package to the designated return address. Shipping costs are borne by the customer (unless the product has a quality issue or the wrong item was sent).
Exchange Policy
If you wish to exchange a product, please follow the return process to apply. Returned products must meet the above return conditions. After receiving the return, we will process your exchange request and send the required replacement product. The related exchange shipping costs will be borne by the customer.
Processing Time
We will process your refund or exchange request within 3-5 business days after receiving the return. Once the application is approved, the refund will be processed through your original payment method. The exact arrival time may vary depending on the payment channel. Special Circumstances
If you receive a defective or damaged product, please contact us within 48 hours of receipt. We will provide a replacement or refund, and we will cover the associated shipping costs.
All refunds will be limited to the product value and will not include the initial shipping costs, except for return shipping costs incurred due to product defects or incorrect items.
Thank you for choosing Manaix LLC. We look forward to providing you with quality automotive supplies and excellent service!
